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Shipping Policy

Last Updated: September 23, 2025
This Shipping Policy explains the processing, packaging, and delivery procedures for orders placed through mikrob3d.com (the “Site”, “we”, “our”). Every customer who makes a purchase from our Site is deemed to have accepted these terms.

1. Order Processing

  • Your orders are processed within 1–3 business days after payment confirmation.

  • For custom-made, personalized, or 3D printed/prototype products, this period may extend to 5–15 business days.

  • Orders placed on official holidays or weekends will be processed on the next business day.

2. Shipping Methods and Delivery Times

  • Domestic shipments: Carried out via our contracted courier companies. Delivery usually takes 1–5 business days.

  • International shipments: Available upon request via international courier services. Delivery times vary depending on the destination country and logistics conditions.

  • A tracking number will be provided via email once your order has been shipped.

3. Shipping Fees

  • All shipping costs are the responsibility of the customer.

  • Shipping fees are automatically reflected in your cart at checkout or collected by the courier upon delivery.

  • For international shipments, any customs duties, taxes, and additional fees imposed by the destination country are also the responsibility of the customer.

4. Delivery

  • Deliveries are made to the address provided during the order process.

  • Customers are responsible for providing correct and complete address information.

  • It is recommended that you check the package upon delivery and, in case of damage, refuse the shipment and have the courier document the issue.

5. Possible Delays

  • Delivery times may be extended due to circumstances beyond our control, such as natural disasters, public holidays, strikes, or logistics disruptions.

  • In such cases, customers will be notified via email or phone.

6. Returns & Exchanges

  • For return and exchange procedures, please refer to our Return Policy page.

7. Contact
For any questions regarding our shipping policy, you can contact us:
📧 Email: gokhun.kabasakal@museaerospace.com · 3dprototipatolyesi@gmail.com
📞 Phone: +90 507 889 8290
📍 Address: Örnek Mah. Ercüment Batanay Sk., Dumankaya İkon Sitesi, Ataşehir / Istanbul

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